Fluent Support
Small business owners use customer support ticket systems to quickly reply to customers’ queries, provide the right solutions, and give their users a great experience. Fluent Support fulfills the n...
Customer service requests more than doubled throughout the Christmas shopping season. More sales translate into more after-sales customer support inquiries and more transactions into more pre-sale ...
A few customer service sins are so deadly that they can drive away clients and leave them feeling resentful and insulted. Small businesses should educate themselves on these sins and watch out for ...
Two helpdesk choices currently maintaining position in the WordPress community are JS helpdesk and Fluent Support. Fluent Support is catching up to JS helpdesk in age and feature even though it is ...
Providing a seamless and wonderful customer experience is the ultimate goal of customer service. Is that it, though? How can businesses make sure they are doing it ethically? Client service goals u...
Billions of people are now using mobile communication apps for their daily use. It is part of their daily lifestyle. People breathe, eat and move using mobile apps! Companies have to adopt this cha...
Fluent Support VS Awesome Support: Which One is The Best Helpdesk for WordPress? Complete customer support can only empower struggling companies to gain back lost clients. The failure of small comp...
Fluent Support - Wordpress Helpdesk Plugin now has 4000+ active installations!
Fluent Support 1.6.6 Released
Attracting a new customer is hard. After acquiring a new customer, your work is not done! Your customers must go through the onboarding process, learn about the product and start using it. But what...
You are on the right track if you have a customer service promise and know its significance. Without a service commitment, you harm your business and disappoint your clients. You might now be wonde...
Customer engagement is the new way to build recognizable brands in a competitive market. But as a small business owner, how can you build a brand using a customer engagement strategy? In this blog,...
Customer onboarding is an important process of customer retention. It is the first way to impress your new customers with seamless support. But what customer onboarding means, what's the importance...
Customer expectations are high nowadays! Great products are not going to fulfill their wish. Your customers want more than a great product. They want a great experience. Customer experience plays a...
Customer service is no longer a cost center; it is now a revenue source. The world's business principles today differ from those of the past. Companies are investing heavily in pre-sale and after-s...
What is Omnichannel Customer Support? Omnichannel, also called omni-channel, is a multichannel approach to sales that aims to provide customers with a seamless buying experience regardless of wheth...
Fluent Support is the most versatile and feature-rich WordPress help desk and support plugin. Provide customer support and manage client inquiries directly from your WordPress dashboard. Fluent Sup...
Customer expectations are rising by the day. You must make full commitment to meet a customer's expectations. That can be overwhelming for a small business, but you can boost your customers' happin...
It can be challenging to bring in new consumers, but even more so to keep them happy. You must help the customer realize the full value of your products once the customer makes a purchase. A custom...
Retaining existing customers is the only way to increase sales and boost revenue. But how can business retain their customers, build loyalty and make profits? Customer retention is an essential met...
A satisfied consumer is more likely to become a devoted one. A happy customer can only be obtained through a positive customer experience. But what exactly is customer experience? How can a small b...
Repeat customers are the backbone of any business. But most businesses often forget to calculate their customers lifetime value. What is customer lifetime value? Why this metric is important for ev...
WordPress Summer Deal: Fluent Support Pro Annual Upgrade your helpdesk with the fastest support solution: Fluent Support Pro!
Ecommerce customer service is extremely important in the ecommerce industry. Businesses make significant investments in product development, marketing, and customer retention. But nothing matters u...
Although we use email every day, many professionals still lack email etiquette owing to a lack of education. Business email etiquette is critical when you have to email your coworkers and colleague...
The majority of consumers are only concerned with how cool a product is or its unique features; what counts is how they may profit from it. What difficulty can it help them with? Using feature bene...
Customer service has evolved beyond tracking tickets, responding to customer emails, and taking customer calls. Customer service is a technique for organizations to develop personal ties with clien...
Wrote subtitle for Create Custom Tags Using Automation for Easy Ticket Filtering
Wrote subtitle for Easy Ticket Management with Manual WorkFlows | Fluent Support
Writing Fluent Support blog regularly about customer support, customer service, WordPress helpdesk plugins and their use cases. Follow the blogs if you are looking for tips on how to upgrade your b...
When customers contact your customer service, they expect a quick response. Customers may become frustrated if your customer service responds to their questions with a generic answer rather than sp...
Customer service is defined as fulfilling and surpassing the expectations of customers. When a consumer calls your help, you should deliver the same level of service every time. You should constant...
You will frequently have to offer poor or unpleasant news to your customers. If not expressed correctly, these talks can escalate into difficult circumstances for agents. That is why, when necessar...
Customer churn occurs when a customer ceases to use your products or services for an extended length of time. And your customer churn rate is determined by how many consumers you lose from your exi...
When you sell directly to your clients, the customer experience matters. New sales, recurring customers, and creating a long-term loyal user base all benefit from excellent customer service. In thi...
How can a company evaluate its customer service? Customer service metrics have arrived. Customer service metrics show how successfully a company satisfies its customers' needs. Metrics may help you...
Putting the consumer first can help your business develop. But what kinds of customer data should you acquire, and how can you collect those data? When you know where to seek, the answers to these ...
Customer support data, when used correctly, may help your firm achieve incredible client happiness metrics and expand its customer base. But, what exactly is customer support data, and how can you ...
In customer service, using the appropriate tone of voice is critical. The golden ingredient for exceptional customer service is how you use it to offer the correct information every day. It has the...
Wrote subtitle for Connect WhatsApp with FluentSupport | Reply Support Tickets Directly from WhatsApp Chat
Wrote subtitle for All Business Inboxes from a Single Dashboard: Fluent Support Inboxes | Help Desk Plugin
Wrote subtitle for Improve Team work with Fluent Support | Shared Inbox for Support Team & More
Wrote subtitle for Fluent Support Ticket Management | Custom tags and Priorities | Help desk Plugin
Wrote a subtitle for Fluent Support Integration with Slack | The Easiest Solution for Customer Support on Slack
Wrote a blog post about the Fluent Support launch.
Wrote a video script and did subtitle for Setting Up Email Piping for Fluent Support | Help Desk for WordPress
Wrote a video script and did subtitle for Fluent Support's Discord integration | The Easiest Solution for Support Ticket Notification
Wrote a video script and did subtitle for Different Workflows to Automate your Daily Support Tasks | Fluent Support Automation
Fluent Support - WordPress Helpdesk plugin 1.5.5 released! Check out the release note! #WordPress #HelpDeskSoftware #SupportSolutions #CustomerSupport
Providing customer support across multiple channels is a hectic process. There are so many channels, where should you start? I wrote a blog about 9 Best Customer Service Channels & How to Pick Righ...
Customer service is essential for business. It helps to provide customers with what they need for their problems. But bad customer service can make a negative impact on your business. I wrote about...
Fluent Support Just got an update! Check out what's inside Fluent Support 1.5.5! This video is going to introduce you to Fluent Support's awesome features and how they can improve your support team...
Listen to customers closely! 😇 Fluent Support🌱🌱🌱 #CustomerService#CustomerExperience
What is Fluent Support? Fluent Support is the most cost-efficient and customer-focused support ticketing system available on WordPress. Handle/resolve all questions your customers ask from a single...
Fluent Support Launched! What is Fluent Support? Fluent Support is a customer solution for WordPress. If you are running WordPress sites and looking for a helpdesk and support ticket plugin, Fluent...