Ecommerce customer service is extremely important in the ecommerce industry. Businesses make significant investments in product development, marketing, and customer retention. But nothing matters unless you have excellent ecommerce customer service.
Customers nowadays have a plethora of options. If your customer onboarding is not seamless and customers cannot get help immediately, they may quickly migrate to competitors.
In this blog, I discuss what ecommerce customer service is and how to effectively implement best practices for great ecommerce customer service.