When customers contact your customer service, they expect a quick response. Customers may become frustrated if your customer service responds to their questions with a generic answer rather than specific solutions.

In customer service, speed is crucial. We all want to get rid of our backlog of tickets. Who doesn't like it? However, it can be a serious problem if you respond without providing context or meaningful value.

Customers want quick responses, but they also expect solutions. Customers are usually content to wait for a real-time solution to their difficulties.

Learn which is better to follow.