Customer service requests more than doubled throughout the Christmas shopping season. More sales translate into more after-sales customer support inquiries and more transactions into more pre-sale support issues. How will you handle the influx of inquiries into your help desk, email, social media, and other avenues for customer service?

You can handle the Christmas sale rush with the right tools, a pre-planned work schedule, and trained customer care personnel. In this blog, you'll discover how to control the irrational customer expectations around Christmas and deliver a top-notch customer experience.