Things I’ve built

[In-progress draft] Product Strategy: Custom Objects in Zendesk users: honestly, nearly the entire Zendesk ecosystem -- • Zendesk admins • Zendesk agents • Zendesk users who write articles • Zendes...

customer context for support agents users: customer support agents who have conversations with end-users in support tickets, and the admins that configure the software that the agents use the probl...

mindfulness therapy native mobile app users: patients with a specific type of chronic pain the problem: existing prescriptive drug treatment options for patients with chronic pain can often cause m...

modernizing ticket marketplace pricing domain architecture users (in this case, humans who care about the effort): development teams and business stakeholders, with end users being ticket buyers an...

upselling additional co-working space products users: co-working space members and their busy front-desk building managers, internal company business users user problem: with very little insight in...

credit card installment plans for expensive purchases users: credit cardholders about to purchase expensive retail products user problem: with quality of goods comes pricing of goods: to get the be...

air force squadron contract scheduling users: air force squadrons about to support a military operation in a given area user problem: air operation planners need basic information about when a squa...

three-dimensional airspace allotment users: air force command and control mission planners requesting airspace, airspace managers provisioning airspace user problem: planes should not collide mid-a...

B2B retailer knowledgebase & user credentials portal users: enterprise retail vendors user problem: large enterprise retailer = disconnected information, processes and tools. it requires a lot of t...

government buyback: reverse mortgage loan workflow users: final loan package review specialists problem: curating 50+ time-sensitive regulatory PDFs for ~100 loans/person to submit to the governmen...

enterprise IT product security knowledgebase users: product development teams problem: enterprise product development teams only consider security measures just before needing to push to production...

product sales content management tool users: packaging distributor sales reps problem: external distributor sales reps have multiple vendors to choose packaging products to sell from, and the produ...

connecting product catalogs across disparate systems Written Article: How to Help Non-Technical Teammates Understand Your Tech-Heavy Product, Pivotal Built to Adapt users: n/a – backend functionali...

design sprint: scheduling leftover food donation pickup for new startup Goodr BLOG POST: A DESIGN SPRINT FOR GOOD(R), PIVOTAL BUILT TO ADAPT The quick-and-dirty food-to-donate flow we designed & te...

cross-platform hotel brand & property promotions Existing application (before my involvement) users: franchised hotel marketing reps problem: hotels want to advertise their own promotions across mu...

data-driven hotel guest arrival insights users: front desk managers and night auditors problem: franchised hotels need to increase guest satisfaction, particularly for our loyalty rewards club memb...

Worked on the new Agile Alliance site redesign. Press release here.

gamified agile effort estimation PlanningPoker.com (the new redesign) is born! Press article here. users: remote agile teams problem: remote effort estimation sessions are bulky and time-consuming ...

find a car, negotiate & finalize the deal users: car buyers and dealers problem: car buyers don’t trust dealers with their information, and they hesitate to begin the process due to mistrust and la...

upload a 3D file --> get a printing quote First software project ever: NextLine.com (which is now xometry.com) We worked on the 3D file - upload to quoting tool.