Portfolio

Paired with the fraud and operations teams to investigate abuse of our returns process. Leading to a better understanding of how to detect these types of abuse in the future.

Picked up, documented and shared query trends with the team to give us better insight into how our workload was changing as the team restructured.

A mixture of a diploma and varied certificates that I've picked up during the pandemic.

Exploring a move into tech. I trained to become a QA tester. Unfortunately, the company had to restructure due to COVID-19 and I ended up leaving.

• Communicated with experience teams to improve the platform based on any issues I saw arising. • Collaborated with Fraud and Ops team to reach high first contact resolutions. • SLA targets for eac...