- Communicated with experience teams to improve the platform based on any issues I saw arising.
- Collaborated with Fraud and Ops team to reach high first contact resolutions.
- SLA targets for each platform I worked within.
- Implementing quarterly goals/targets.
- Email, Live Chat, Telephony platforms.
Conducted query analysis
Working at ASOS
Power BI
Mentored a Team Member
Shadowed a Team Leader
+3