• Spearheaded the implementation of a new CRM system, resulting in a 40% improvement in sales team efficiency and a 30% increase in customer retention rates. • Managed cross-departmental coordination, ensuring seamless integration of the CRM system, which led to a 25% reduction in operational costs and a 20% boost in overall productivity. • Delivered the CRM project on time and under budget, exceeding stakeholder expectations and achieving a 98% user adoption rate within the first three months.
Aug 01, 2022 - Aug 31, 2022