Thomas Hils

@tjhils
Building empathy 1st CX teams | Head of Support @ CoinTracker
Portland, OR
He/Him

Bike Enthusiast

Customer Experience

Crypto Witch

Automation Enthusiast

Camping

Voice of Support

Outdoors Enthusiast

Customer Support

Customer Experience leadership for hyper-growth startups. Find me sleeping in the woods.

Happy to help you with: building an empathy driven customer org or pointing you towards the best bike tours.

Chat with me about:

Focusing customer experience in your product
Rapidly scaling global technical support teams
Why gravel biking is rad
My cat

I'm open to

participating in user research,

guest lecturing,

making introductions,

activism,

talking to journalists,

beta testing new products,

hiring,

nft projects,

and joining daos.

Contact Me

Resume

View all

Jan 2021 - Present

Head of Support (Director), CoinTracker

Sep 2019 - Nov 2020

Product Support, Coda

Jan 2019 - Aug 2019

Support Enablements Manager, Zapier

Jul 2016 - Dec 2018

Support Training Manager, Zapier

Links

Mastodon

Twitter

Portfolio

Completed the Oregon Outback bike tour.

Hiring

I'm hiring for a Support Operations Analyst! In an effort to build out a world class customer experience organization we're investing heavily in our Support Operations teams. If you're excited abou...

I'm hiring for empathy driven and customer experience focused Support Managers to join a rapidly scaling team. CoinTracker is a hyper-growth startup making financial tools accessible to crypto hold...

CoinTracker Projects

Launched Zendesk for the customers organization at CoinTracker. Zendesk is a key piece in building a scalable and data driven org. We've taken a thoughtful and forward thinking approach to designin...

Articles and blogs

Published an article to increase trust and safety in the cryptospace in the face of an ever increasing amount of fraud.