Conditions Design - The Mystic Art of Influencing Outcomes
service design, value orchestration, culture building
Understand rationale of doing something before doing a prototype
Condition design is designing intangible variables that would allow an intentional outcome to be achieved.
Eg:
Condition design is designing intangible variables that would allow an intentional outcome to be achieved.
Eg:
Direct impact → Influence
From player to coach ()
Design led business value creation
complexity + lack of clarity → task without brief. Without tackling those 2 issues
Service Design Value Orchestration Culture = 1) Frameworks 2) United Fronts 3) Numbers 4) Facilitation 5) Middleperson
Framework give clarity. 3 steps - discovery,
Framework give clarity. 3 steps - discovery,
way of working - create rituals. Challenges are complex, work tgth with other people,
Articulate the design effort to business value. Do not look at leaders.
Facilitation → handhold your stakeholders, don't just stick to design work, what is success
middleperson → adapt between player, coach (facilitator) → talk about value to business,
Summary
People
Process
Systems = the above 5 steps
Summary
People
Process
Systems = the above 5 steps