Ideate, ideate, ideate!

Observation

When mentees book a session with a mentor, they feel overwhelmed filling a lengthy form. They would have to do this each time when they book a session despite being logged in. This results in a high dropout rate.


How might we

How might we shorten the booking process so that users do not drop out while booking?


Mind mapping

To help me generate a myriad of solutions, I adopted the mind-mapping technique. This assisted me in thinking of ways we could improve the existing experience or add new features to address user's pain points.