With https://govy.swiss we have completed the first, fully integrated, multichannel, AI-driven hybride online counter for everything Swiss citizens will have to interact with eGov administrations. Center-piece is the seamless integration and hand-over between highly sophisticated chat-bot and human field-experts, where we have put automation in place that is constantly listening and learning, so that more and more tasks can be served by the bot 24/7. With senseforth.ai we have found a global partner and international price winner we might leverage the concept and technical solutions for other countries too.