I worked for HostDime.com, Inc. a web hosting company specializing in Linux and Windows based hosting solutions, from September 2004 through September of 2008.
I started as a Technical Support Representative, and eventually took on the roles of being the evening shift Technical Support Manager, a
web developer for internal tools, and tier-2 Linux system administrator.
My responsibilities and accomplishments include:
I started as a Technical Support Representative, and eventually took on the roles of being the evening shift Technical Support Manager, a
web developer for internal tools, and tier-2 Linux system administrator.
My responsibilities and accomplishments include:
- Support Training and Documentation
- Development of policies and procedures
- Implementing configuration standards, thus increasing service stability
- Planning and coordination of software updates to 300+ live servers, resulting in zero complications
- Implementation and administration of 10 systems responsible for accounting and payment processing
- Implementation of custom billing and support tools to streamline operations
