Blog Content with Help Scout
An ongoing list of content that I have written and am writing for Help Scout's blog.
- 10 Simple Ways to Wow Your Customers Every Day
- B2B Customer Service: What It Is and How To Do It Well
- Customer Onboarding Specialist Job Description: Templates and Examples
- Customer Success Specialist Job Description: Template and Examples
- How to Write a Tier 2 Support Job Description + 5 Examples
- Customer Support Rep Job Description: Template and Examples
- 9 Customer Service Blogs Every Support Pro Should Follow
- 10 Inspirational Customer Experience Examples
- Customer Success vs. Account Management: Why Both Matter
- A Comprehensive Guide to Customer Satisfaction Score
- 9 Key Aspects of a Stellar Customer Success Strategy
- Where to Start When Building a Customer Success Team
- 18 Knowledge Base Examples That Get It Right
- Tips & Templates for Writing Great Knowledge Base Articles
- Help Your New Hires Rock: 30/60/90-Day Reviews for Support
- What Is Customer Happiness + 11 Ways to Inspire It
- Building a Customer-Oriented Company: Strategies & Examples
- What is SaaS Customer Support? Examples and Best Practices
- Omnichannel Customer Service 101: Definition, Benefits, & Tips
- How To Make the Most of Your Customer Support Data