Blog Content Written for Kayako
Produced from 2015-2018
- How Working Split Shifts Builds Closer Global Relationships
- 4 Tips to Ace Your First 90 Days as a Support Manager
- How to Invite and Acknowledge Feedback as a Manager
- Use a 3 Step Plan to Prepare for Parental Leave
- Managing High Performing Remote Employees Is No Secret
- How to Write a Compelling Customer Support Email
- Handling Angry Customers: 3 Email Responses Your Team Need
- The 10 Most Important Customer Service Books to Kick Start Your Career
- What Support Metrics Should SaaS Companies be Using?
- How to Boost Your Live Chat Customer Satisfaction
- Rock Your next One-On-One Meeting: For Employees and Managers
- Building an Onboarding and Training Program in Customer Support
- Live Chat Mistakes Companies Make And How To Avoid Them
- 4 Things Customers Hate When They’re Looking for Help
- Top Tips to Deliver the Best Customer Experience
- 3 Customer Service Interview Questions to Uncover Hidden Passion