Speaking engagements

Elevate Women, 2018; Your Happiness is in Another Castle: 5 Ways to Find your Way When Everything Seems Blocked A talk at Elevate Women in August of 2018.

Elevate 2019; CX Leader AMA Panel An AMA on CX Leadership led by Hillary Curran of Guru.

SupConf 2016; 3 Ways to Amp Up Your Support Career A talk on three ways to amp up your support career from SupConf on May 24, 2016. The blog post this talk was based on can be found on my blog. Sli...

SupConf 2017; Becoming a Leader: From Title to Trust A talk on building your prowess as a leader in the support industry, given at SupConf in San Francisco in 2017. The blog post for this talk can ...

Support Driven Expo, 2018; Workshop: Be The Boss: Own Your Career & Get Where You Want to go in the Unknowable Future A workshop on career building given at Support Driven Expo in Portland in 2018....

Elevate Summit, 2018; That's So Sick: Bipolar Disorder & Radical Candor in Tech A talk on mental wellness in the tech industry, given at Elevate Summit in Philadelphia in 2018. The blog post this t...

UserConf 2014; Bridging the Gap: Improving Communication Between Product Development and Support You can see a video of the presentation here: https://www.youtube.com/watch?v=8wBB_S75_Aw, and a ful...

UserConf 2015: Why Should I Care? A talk on the six sociological pieces of self-care and why they are important, especially in customer experience. A full set of my slides can be found here: https:...

Elevate Summit, 2019; It's All Your Fault: Managing, Hiring, and How You Can Do Better A talk about how, as a manager, it is always at least partially your fault if you have to fire someone…and how...