Marcelo Ribas
  • @marcelo_ribas
  • A Leadership, Customer Support Representative, & Lifelong Learner. Based in São Paulo, São Paulo.
  • São Paulo, São Paulo
Marcelo is a CX leader and customer-obsessed professional with over 23 years of experience. They currently reside in São Paulo and are pursuing their studies at the prestigious University of Cambridge. With a strong focus on the voice of the customer and creating exceptional customer experiences, Marcelo's expertise and passion shine through in their chosen badges, including CX Leader, Customer Obsessed, Voice of Customer, and Customer Experience.
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My Honor Awards

Resume

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Sep 2023 - Nov 2023

Disrupção Digital: Estratégias de Transformação Digital, University of Cambridge

Dec 2022 - Sep 2023

Customer Success Sr Manager, Telefonica I+D

Mar 2013 - Dec 2022

Customer Experience Sr Manager, Telefonica I+D

May 2011 - Feb 2013

Executive at Telefonica - Specialist Manager, Telefonica I+D

Companies I've worked with