Software systems are getting more complex by the day and there are more components to a software system than ever before. Though that’s not necessarily bad, it can make it more difficult to ensure that the system you create is performant, available, and reliable — essentially, useful to the end-users.
This article will show you how to effectively use service levels to get a good grip on your system’s performance, availability, and reliability, including a deep dive into the best methods for defining Service Level Indicators (SLIs) for different types of services.