If you're looking to build out your customer support team and hone in on their overall quality, there are several skills that your agents need to have.

High-quality support does not look the same for every company, yet some common areas should typically score high when reviewing your support agents.

I wrote a blog post on this; a short read about the skills you'll want your team to have and build on. Check it out: https://qualityinsupport.com/3-skills-every-support-agent-should-have/