Just finished out two weeks of role training for some new Technical Support Analysts. The training content is a lot of self-driven material but there are still activities to grade, questions to answer, and more.

When we get into the second week and they're working on actual tickets, oh buddy, that is pretty much constant attention to the new folks. Gotta make sure they're noting tickets with their investigation steps, formulating good customer responses, and not spending too much time being "stuck" without any forward movement.

Along with trained new people, the whole process also points out improvements that could be made to our existing training materials/processes. While the whole experience is a good thing, I am glad it is over. Being the only person on the team to drive that specific two-week training is rough.