Spearheaded the introduction and program management of an international HR recruitment B2B service for local educational institutions. Key responsibilities included market analysis to inform strategic decisions, executing a hybrid approach for flexibility and scalability, stakeholder engagement, resource scheduling and budgeting, implementing risk management strategies, and driving process improvement initiatives. I ensured successful project deployment while advancing the organization's mission in the education sector.
Highlights:
- Utilized Tableau for data analysis, dissecting industry trends, and aggregating customer acceptance feedback for gap analysis. This meticulous examination enabled the creation of a data-driven program design roadmap and prioritization of development with market needs. Such strategic alignment ensured our initiatives effectively met target audience expectations, leading to a 12% boost in client onboarding, measured by increased signup rates, customer acquisition metrics, and financial data.
- Deployed Quality Management and Risk Assessment Frameworks, for operational risk mitigation and QA utilizing Six Sigma methodologies, Microsoft Project’s Risk Register, and compliance projects including internal audits and user training. This strategy reduced risk levels in the overall critical path and improved quality, evidenced by a 30% decrease in scope deviations and a 25% improvement in compliance rates, directly enhancing project deliverables.
- Initiated a comprehensive IT process improvement program, that automated routine administrative tasks and onboarding processes ensuring technical feasibility. This multifaceted strategy led to a 20% increase in operational efficiency and a 15% reduction in time-to-hire, showcasing effective project management and HR operations optimization, measured by decreased administrative activities processing times and faster integration of new hires into their roles.