Coordinated with Product, Sales, Marketing & Strategy teams to update our pricing & billing structure using Chargify. 

Pricing & billing are complicated. And when it goes wrong, it touches your customers deeply. It was important to me that this was as seamless as possible for every customer, and that I could explain it thoroughly when questions popped up. (Also: that no credit cards were erroneously charged 😭)

With multiple plans and options, there was a lot of playing around in a testing environment for this one. Also, math is hard sometimes. 🙃