Project & Program Management

This includes: - Review of current process - Review of tasks - Cut off dates - Creation of reports & Kanban board - Follow up - Creation of documentation (for different stakeholders) ready for laun...

While creating the Team Lead Program one (incredibly obvious!) gap came to light: while the Management team had the capability to promote Tech Leads into Team Leads... the Team Leads did not have a...

Pitched a proposal to revamp all forms within the client - this included: • Open fields for pronouns • Optional fields for sexual orientation and gender. • Optional fields for minorities Based some...

Designed a new implementation for the Year-End Program that included: - Calendar - Set of automated reminders divided by groups of impact - Scheduled activities - Task assignment - Documentation - ...

Started the metrics and scorecard for the project - as the project was new on the company, there were no established metrics, SLA or KPIs.

Created a new job opportunity on a project: - Designed the JD - Created the Service Order - Interviews & Coordination - Onboard

Created a new job opportunity on a project: - Designed the JD - Created the service Order - Interviews & Coordination - Onboard