People Ops & Management

Designed a new implementation for the Year-End Program that included: - Power-BI enabled dashboards - Calendarized actions - Set of automated reminders divided by groups of impact - Scheduled activ...

The team's overall activities were not documented at the time - I took over the creation of manuals, FAQs, and videos. Later on, RACI charts were added to give transparency to the group's work.

Over 95% job placement.

Started training for new joiner

Developed the Infrastructure Leadership Program, which supported new TLs in the company

Implemented the WFH policy for the entire account before the quarantine restrictions began. This included employees under another leader.